Terms of sale & seller details
Here you can find who stands behind Amelior and the terms that apply to orders placed through this website.
Seller details
Amelior Creative Studio is a small independent studio that I run personally.
- Business name — Mgr. Valentyna Liubytska
- Place of business — Sokolovská 10, 040 11 Košice-Západ, Slovakia
- IČO (company ID) — 56598335
- DIČ (tax ID) — 3122077607
- Registration — Trade Register of the District Office Košice, registration no. 820-107051
- Email — ameliorstudioin@gmail.com
- Phone / WhatsApp — +421 951 894 370
I am not registered for VAT, so all prices on this website are final.
OrdersHow an order is made
You choose the items you would like and send me an order request through the website. I then get in touch with you personally to confirm the details, the final price including shipping, and the way to pay.
Nothing is charged while you are choosing. The order becomes binding — and payable — only after I confirm it to you by email with the final price including shipping, and you agree to it.
Some Amelior products are also sold through Etsy and Amazon. Orders placed there are covered by the terms of those platforms, not by these terms.
Prices & payment
All prices are shown in euros and include all applicable taxes. The shipping cost is added separately and is always confirmed before you complete your order.
Online payment is not available on this website yet. Your order reaches me as a request by email and nothing is charged at that moment. Because the same pieces are also offered on Etsy and Amazon, I first confirm that your item is still available.
Then I send you an invoice with the final price including shipping. It carries my name, address and company ID, so you always know exactly who you are paying — and you have a document for your order before any money moves.
The invoice is usually settled by bank transfer. For deliveries within Slovakia and Czechia you can also choose cash on delivery and pay the courier when the parcel reaches you. With a bank transfer I begin preparing your order once the payment arrives; with cash on delivery I start as soon as the order is confirmed.
Delivery
Orders are prepared and dispatched within 2–5 working days and shipped worldwide from Slovakia. Shipping costs and delivery times are described in detail on the Shipping & FAQ page.
Orders going outside Slovakia are usually sent with Slovenská pošta and carry a tracking number, which I send you as soon as the parcel is on its way.
Your rightsWithdrawal from the contract
As a consumer you have the right to withdraw from your order within 14 days of receiving it, without giving a reason. It is enough to write to me at ameliorstudioin@gmail.com.
You can withdraw in whichever way is easiest: write to me at ameliorstudioin@gmail.com, or send the form below through the contact form on this website. I confirm every withdrawal in writing as soon as it reaches me.
Please send the item back undamaged and unused within 14 days of withdrawing. The cost of return shipping is paid by you. I return the money for the item within 14 days of receiving it back, using the same payment method, unless we agree on another one.
The right of withdrawal does not apply to items made to order or personalised to your wishes — for example a commissioned painting or a box put together specially for you. This follows from the law and is always made clear before the order is confirmed.
Withdrawal form
To: Mgr. Valentyna Liubytska, Sokolovská 10, 040 11 Košice-Západ, ameliorstudioin@gmail.com — I hereby give notice that I withdraw from my contract for the sale of the following goods: … Ordered on: … Received on: … Name: … Address: … Date: …
Faulty or damaged orders
If your order arrives damaged, faulty or incorrect, please write to me as soon as possible with photos and a short description. You have the legal right to have the problem put right — by repair, replacement, a discount or a refund, depending on the situation.
Items are covered by the statutory period for claiming a defect — 24 months from the day you receive them. If a defect appears in that time, write to me and we will put it right: by repair, replacement, a discount or a refund.
Handmade items are naturally not identical to one another. Small differences in texture, brush strokes or shade are part of their character and are not considered faults.
Complaints & disputes
Complaints are handled by email at ameliorstudioin@gmail.com. I confirm every complaint when I receive it and settle it within 30 days at the latest.
If you are not satisfied with the way I settle your complaint, you have the right to turn to alternative dispute resolution. The supervisory body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Košice Region. Its contact details and the complaint form are at soi.sk, and the list of authorised dispute resolution bodies is kept by the Ministry of Economy of the Slovak Republic.
Personal data
I handle your details carefully and use them only to complete your order and reply to you. Everything is described in the Privacy note.
Final notes
These terms apply to orders placed through this website and are governed by the law of the Slovak Republic. Anything not covered here follows from the Civil Code and the consumer protection laws in force.
These terms are valid from 6 October 2026. I may update them, and the version in force at the time of your order is the one that applies.